PRIVACY POLICY
How We Protect Your Information
Trey’s Lawn & Landscape
Privacy Policy
Effective Date: June 20, 2025
Last Updated: June 20, 2025
Company Name: Treys Lawn and Landscape
Treys Lawn and Landscape (“Treys Lawn and Landscape,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with us, including when we communicate via phone, text (SMS), or email.
We utilize trusted service providers, such as Twilio, Keap, and Service AutoPilot to help us deliver important communications, including appointment reminders, service updates, and promotions.
1. Information We Collect
a. Information You Provide Directly
When you interact with us — whether through our website, phone, or during service — we may collect:
- Name
- Phone number
- Email address
- Property address
- Appointment details or service history
- Any messages or inquiries you send us
b. Information We Collect Automatically
If you visit our website or use digital tools, we may collect:
- IP address
- Device type and browser
- Date/time of visits
- Usage data for site or app features
2. How We Use Your Information
We use your information to:
- Schedule and manage landscaping services
- Send appointment reminders and service updates (via SMS, email, or calls) ● Respond to inquiries or customer service requests
- Send promotional offers (only if you’ve opted in)
- Improve our website and service offerings
- Comply with legal obligations
3. Communication
We use trusted communication providers, to send:
- Service reminders
- Schedule confirmations or updates
- Important notices about delays, weather, or billing
- Promotional messages (only with your consent)
Twilio processes your phone number and message content on our behalf, strictly to provide these services. You can review Twilio’s privacy practices at
https://www.twilio.com/legal/privacy.
4. Data Sharing
We do not sell your personal information. We only share your data with:
- Service providers, like Twilio or payment processors, who help us operate our business
- Regulatory or legal authorities, when required by law
- Authorized staff or subcontractors, only as needed to complete your landscaping services
- End-user mobile numbers will not be shared or sold to third parties or affiliates for marketing or promotional purposes.
5. Your Choices
You have the right to:
- Request access to or correction of your personal information
- Opt out of promotional messages at any time by replying “STOP” to SMS ● Request deletion of your personal data (where legally allowed)
To exercise these rights, email us at info@treyslawnandlandscape.com
6. Data Retention
We keep your information only as long as needed to:
- Deliver our services
- Maintain records for billing or legal compliance
- Improve customer experience
Message history (e.g., SMS) is retained according to our communication provider’s (Twilio’s) standard retention policies.
7. Security
We take reasonable steps to protect your data, including:
- Secure databases
- Password-protected systems
- Limited access by authorized personnel only
Twilio also uses encryption and safeguards for all messages and phone data.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 18.
9. Changes to This Policy
We may update this policy from time to time. If we make any major changes, we will notify you by updating the policy on our website and changing the “Effective Date” above.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
Treys Lawn & Landscape LLC
9240-5 NW 63rd St Parkville, MO 64152
816-804-3318
info@treyslawnandlandscape.com
